Help Center

1Do I need an account to start chatting?

No. Open the [home page](/), tap start, and you are in the matching queue — no email, no password, no profile. Some convenience features may ask you to create a lightweight account later, but the first conversation never does.

The whole thing runs in the browser on your phone or laptop, so there is nothing to install either. If a page ever asks you to download an "app" to chat here, it is not us.

2Is Chatrandom really free?

Free to start, yes: your first matches cost nothing and no card is asked for. When you want conversations to run longer than the free allowance, coins carry them further. Coins are one-time purchases — Chatrandom has no subscription and nothing renews automatically. The Chatrandom free page breaks down exactly where the line sits.

3How does matching work?

One tap puts you in the queue and pairs you with someone online at that moment. If the match is not right, tap next and the queue brings someone new — usually in seconds. The how it works page explains the whole loop, and random video chat describes the format itself.

4My camera or microphone is not working — what now?

• Check the browser permission prompt: the cam and mic icons in the address bar must be allowed for chatrandom.social.
• Close other apps that hold the camera (video call tools are the usual suspects).
• On iPhone, use Safari; on Android, use Chrome — both handle web video best.
• Reload the page after changing permissions; browsers apply them on the next load.
• Still stuck? Mail [email protected] with your device and browser and we will walk through it.

5Can I choose who I match with?

Chatrandom is built around open random matching — that is the product. What you always control is the skip button: nobody stays in your room longer than you want. For a girls-first direction, the video chat with girls page explains how that side of the queue works.

6Someone behaved badly in my chat — what do I do?

Skip immediately, then use the report button so moderators see the case. Severe incidents deserve an email to [email protected] with the time and what happened. The community guidelines describe the standard we enforce and how enforcement decisions are made.

You will not get a case-by-case verdict back — moderation outcomes stay private — but every report genuinely shapes what happens to that account.

7Are my calls recorded or my data sold?

Neither. Video and audio calls are not recorded, and personal data is never sold — the site earns from coins, not from your information. The privacy policy lists exactly what is collected and why.

8I was charged but something went wrong — who fixes it?

Write to [email protected] with the approximate amount and date (never your full card number). Failed deliveries are corrected or refunded, and unauthorized charges are investigated first, before anything else in the queue.